Shipping Policy – Nordem Studio

Last updated: 14 July 2026

1. General Information

This Shipping Policy describes the conditions applicable to the preparation, shipment and delivery of orders placed through the website www.nordemestudio.com.

The website is operated by:

ABSC 2026 LTD
Trading name: Nordem Studio
Company registered in England and Wales

Customer support email: contact@nordemstudio.com

By placing an order, the customer accepts this Shipping Policy together with our Terms of Service, Return and Refund Policy and Privacy Policy.

2. Countries We Deliver To

Nordem Studio delivers to the following markets:

• United States;

• United Kingdom;

• Canada;

• Australia;

• New Zealand.

Shipping availability is automatically verified based on the address entered during checkout.

Certain islands, overseas territories, remote areas or locations that are difficult to access may:

• not be eligible for delivery;

• require longer delivery times;

• involve additional charges;

• require a different carrier or shipping method.

If we are unable to deliver the order to the address provided, we will contact the customer to propose an alternative solution or issue a refund.

3. Order Processing Times

After payment confirmation, the order is reviewed and prepared.

The time required to process an order may vary depending on:

• product availability;

• the selected model, colour or size;

• order volume;

• fraud-prevention checks;

• public holidays;

• the need to divide the order into multiple shipments.

Orders are not normally processed during weekends or public holidays.

Order processing time and shipping transit time are two separate periods.

The customer will receive an email when the order has been confirmed and a further communication when the shipment has been handed over to the carrier.

4. Estimated Delivery Times

The applicable estimated delivery time is displayed:

• on the product page;

• during checkout;

• in the confirmation email;

• in any subsequent communications relating to the order.

The delivery times shown are estimates and generally begin from the date of shipment, not necessarily from the date the order is placed.

Delivery may take longer during:

• promotional periods;

• national holidays;

• Black Friday;

• Christmas;

• periods of high logistics volume;

• customs inspections;

• exceptional weather conditions;

• strikes or transport disruptions.

Unless a different date has been agreed, orders delivered to consumers in the United Kingdom will be delivered within the period required by applicable legislation. Where no different period has been agreed, the general reference period is 30 days.

For orders delivered to the United States, Canada, Australia and New Zealand, shipment and delivery will take place within the period indicated at the time of purchase or within the period required by applicable consumer legislation.

If we are unable to ship within the indicated period, we will contact the customer and provide the options required by applicable law.

5. Shipping Costs

Applicable shipping costs are calculated and displayed before the order is confirmed.

The cost may depend on:

• destination country;

• state, province, territory or postcode;

• parcel weight and dimensions;

• number of products;

• shipping method;

• additional charges for remote areas;

• active promotions.

Where free shipping is offered on the website, it applies only under the conditions indicated in the relevant promotion.

Any minimum purchase threshold must be reached after discounts and promotional codes have been applied, unless otherwise stated.

6. Shipping Origin

Orders may be shipped from:

• warehouses in the United Kingdom;

• warehouses in the United States;

• warehouses in Canada;

• warehouses in Australia or New Zealand;

• international fulfilment centres;

• facilities operated by our distribution partners.

The shipping location may depend on product availability, the delivery country and the variant ordered.

The origin of the parcel does not change the customer’s legal rights or the identity of the seller, which remains Nordem Studio.

7. Orders Shipped in Multiple Parcels

An order containing several products may be divided into separate shipments.

This may occur when:

• products are stored in different warehouses;

• one item is available before the others;

• the dimensions require several parcels;

• the carrier imposes weight or volume limits;

• certain components are shipped separately.

In these cases, the customer may receive:

• multiple parcels;

• different tracking numbers;

• deliveries made on different days.

Receiving only one parcel does not necessarily mean that the order is incomplete. We recommend checking all shipping emails and the corresponding tracking numbers.

The customer will not be charged additional shipping costs where Nordem Studio decides to divide the order into multiple shipments.

8. Order Tracking

Where available, the customer will receive an email containing a tracking number or tracking link.

Tracking information may take several business days to display its first update, particularly when the parcel is transferred between different logistics providers.

During international shipping, the parcel may initially be handled by an international operator and subsequently transferred to a local carrier.

The absence of immediate tracking updates does not necessarily mean that the parcel is not in transit.

For assistance with tracking, the customer may contact us at:

contact@nordemstudio.com

9. Carriers

Depending on the destination and logistics availability, orders may be delivered by different international or local carriers.

The final carrier may be assigned after shipment and may vary depending on:

• country;

• state, province, territory or region;

• parcel dimensions;

• operational capacity;

• logistics route.

Nordem Studio cannot guarantee the use of a specific carrier unless that option is expressly offered during checkout.

10. Taxes, VAT, GST and Customs Duties

Applicable taxes are calculated according to the destination country, state, province or territory and the conditions displayed during checkout.

Before the order is completed, where applicable, the customer will be informed whether:

• applicable taxes are included in the price;

• import duties are paid in advance;

• additional charges may be requested by customs authorities or the carrier.

Nordem Studio will not intentionally request additional costs that were not disclosed before purchase.

Where an order is imported from outside the customs territory of the destination country, it may be subject to:

• customs inspections;

• import VAT or GST;

• customs duties;

• administrative charges;

• customs clearance procedures.

The customer must provide any information reasonably required for customs clearance.

For orders delivered to the United Kingdom, applicable VAT and customs charges may apply.

For orders delivered to the United States, applicable customs duties, state taxes or import charges may apply.

For orders delivered to Canada, applicable GST, HST, PST, QST, customs duties or import charges may apply.

For orders delivered to Australia or New Zealand, applicable GST, customs duties or import processing charges may apply.

The checkout or Shipping Policy will indicate, where possible, whether these amounts are included or must be paid by the recipient.

11. Delivery Address

The customer is responsible for providing an address that is:

• complete;

• correct;

• up to date;

• accessible to the carrier.

Before confirming the order, the customer must carefully verify:

• first and last name;

• street and building number;

• apartment, unit or suite number;

• postcode or ZIP code;

• city;

• state, province or territory;

• country;

• telephone number;

• email address.

Nordem Studio is not responsible for delays caused by incomplete or incorrect information provided by the customer.

12. Changing the Delivery Address

To request an address change, the customer must contact us as soon as possible at:

contact@nordemstudio.com

The request must include:

• order number;

• full name;

• original address entered;

• complete new address.

We cannot guarantee that the address can be changed if the order has already been:

• processed;

• transferred to the warehouse;

• prepared;

• labelled;

• handed over to the carrier;

• shipped.

If the shipment is already in transit, the customer may attempt to arrange an address change directly with the carrier where that service is available.

13. Incorrect or Incomplete Address

If a parcel cannot be delivered because the address is incorrect, incomplete or inaccessible, the carrier may:

• make another delivery attempt;

• request additional information;

• leave the parcel at a collection point;

• return the parcel to the sender.

Where the issue results from information provided by the customer, reasonable reshipping costs may be charged to the extent permitted by law.

If the parcel is returned to the sender, we will contact the customer to arrange:

• a new shipment;

• correction of the address;

• the applicable refund.

Actual costs incurred may be deducted from the refund where permitted by applicable law and where the issue is attributable to the customer.

14. Delivery Attempts

The carrier may make one or more delivery attempts.

If the recipient is unavailable, the carrier may:

• reschedule delivery;

• leave instructions;

• leave the parcel at a collection point;

• deliver the parcel to an authorised safe place;

• return the parcel to the sender.

The customer is responsible for checking the tracking information and collecting the parcel within the period indicated by the carrier.

15. Safe Places, Reception Areas and Third Parties

Where the customer authorises delivery:

• to a reception or concierge;

• to a neighbour;

• to a collection point;

• to a safe place;

• to another designated person;

delivery is considered completed when the parcel is delivered according to those instructions.

Nordem Studio is not responsible for loss occurring after valid delivery to the place or person expressly authorised by the customer, unless otherwise required by applicable law.

16. Parcel Marked as Delivered but Not Received

If tracking indicates that the parcel has been delivered but the customer cannot find it, we recommend:

• checking the order address;

• checking the entrance, reception, garden or authorised safe place;

• asking other people at the property;

• checking with neighbours or reception staff;

• waiting until the end of the delivery day;

• contacting the carrier;

• contacting Nordem Studio.

The request must be sent to:

contact@nordemstudio.com

We recommend reporting the issue promptly so that we can open an investigation with the carrier.

We may request:

• the order number;

• confirmation of the delivery address;

• a declaration of non-receipt;

• documentation requested by the carrier;

• a police report where there is concrete evidence of theft.

Nordem Studio remains responsible for the parcel until delivery to the consumer or to a person or location authorised by the consumer, within the limits established by applicable legislation.

17. Lost Parcels

A parcel is considered lost only after confirmation by the carrier or after the logistics investigation has been completed.

If the parcel is declared lost, Nordem Studio will offer, depending on availability and the customer’s preference:

• a new shipment;

• a replacement product;

• a refund of the amount due.

The customer is not required to resolve the issue independently with the carrier where transportation was arranged by Nordem Studio.

18. Damaged Parcels

If a parcel arrives damaged, the customer must contact us promptly at:

contact@nordemstudio.com

We recommend keeping:

• the product;

• the box;

• the internal protective materials;

• the labels;

• all components received.

The request should include:

• the order number;

• external photographs of the packaging;

• photographs of the labels;

• photographs or videos of the product;

• a description of the damage.

A visibly damaged electrical product should not be installed or used.

The request for photographs or videos is intended to facilitate the assessment and does not limit the consumer’s legal rights.

19. Missing Products or Components

Some components may be placed in different compartments within the packaging.

Before reporting a missing component, we recommend:

• checking all packaging;

• checking the internal protective materials;

• consulting the manual;

• checking whether the order was divided into multiple shipments.

If a product or component is actually missing, contact us and provide:

• the order number;

• the missing item;

• photographs of the contents received;

• a photograph of the parcel label.

After verification, we may send the missing component or offer another appropriate solution.

20. Delivery Delays

In the event of a significant delay, the customer may contact us at:

contact@nordemstudio.com

We will check the shipment status with the carrier or logistics partner.

If it is not possible to meet the agreed delivery period, we will inform the customer and, where required by applicable legislation, offer the option to:

• accept a new delivery date;

• provide a reasonable additional period;

• cancel the order;

• receive the applicable refund.

For customers in the United States, where we are unable to ship within the promised period, we will notify the customer of the delay and provide the option to accept the delay or cancel the order and receive a refund, where required by applicable law.

For customers in the United Kingdom, Canada, Australia and New Zealand, the remedies available under applicable consumer legislation remain unaffected.

21. Events Outside Our Control

Delays may occur due to events outside our reasonable control, including:

• exceptional weather conditions;

• natural disasters;

• fires;

• floods;

• strikes;

• conflicts;

• government restrictions;

• customs inspections;

• logistics network disruptions;

• airport or port closures;

• extraordinary carrier unavailability;

• public health emergencies;

• security incidents.

In these circumstances, we will make reasonable efforts to reduce the effects of the delay and keep the customer informed.

This provision does not limit the consumer’s mandatory rights.

22. Cancelling an Order Before Shipment

To request cancellation, the customer must contact us as soon as possible at:

contact@nordemstudio.com

We cannot guarantee cancellation if the order has already been processed or transferred to the fulfilment centre.

If the cancellation is accepted, the refund will be issued to the original payment method.

If the order has already been shipped, the customer may exercise the applicable return rights in accordance with our Return and Refund Policy.

23. Refusal of Delivery

Refusing a parcel does not automatically constitute a valid cancellation or return request.

The customer should contact us before refusing delivery, except in exceptional circumstances.

If an order is refused without prior communication, the refund may only be processed after the parcel has been returned and inspected.

Reasonable return costs may be deducted from the refund where permitted by law and where the refusal is not caused by:

• an incorrect product;

• damage;

• a defect;

• a breach by Nordem Studio;

• another reason protected by applicable legislation.

24. PO Boxes and Military Addresses

Due to the dimensions and nature of certain products, we may be unable to deliver to:

• PO boxes;

• military addresses;

• collection points that cannot accept oversized parcels;

• lockers with size restrictions.

Availability is verified during checkout or subsequently by our customer service team.

If the address is not compatible, we will contact the customer to request an alternative address.

25. Responsibility During Transportation

Where shipment is arranged by Nordem Studio, the risk of loss or damage remains with us until physical delivery:

• to the customer;

• to a person designated by the customer;

• to an expressly authorised location.

If the customer independently appoints a carrier that was not offered by Nordem Studio, the risk may pass when the product is handed over to the carrier selected by the customer, to the extent permitted by law.

26. Returns

This Policy governs the initial shipment of the order.

For information relating to:

• cancellation rights;

• returns;

• return costs;

• faulty products;

• refunds;

• return addresses;

please refer to our Return and Refund Policy.

The registered office of ABSC 2026 LTD is not automatically an authorised returns address.

Do not send products to the registered office or any other address without first receiving instructions from our customer service team.

27. Fraud Prevention

To protect customers and Nordem Studio, certain orders may be subject to security checks.

We may request additional verification in cases involving:

• different billing and delivery addresses;

• incomplete information;

• high-value orders;

• multiple payment attempts;

• indicators of possible fraud;

• suspicious use of promotional codes.

These checks may temporarily delay order processing.

If we are unable to verify the order legitimately, we may cancel it and refund the payment.

28. Changes to This Policy

Nordem Studio may update this Policy to reflect:

• logistics changes;

• new carriers;

• legislative changes;

• changes to the countries served;

• updates to delivery methods;

• customs or tax changes.

The version applicable to the order is the version available at the time of purchase.

Subsequent changes will not retroactively reduce the rights already acquired by the customer.

29. Contact Information

For questions relating to shipping, tracking, delays or delivery:

Email: contact@nordemstudio.com
Website: www.nordemestudio.com

Seller:

ABSC 2026 LTD
Trading name: Nordem Studio
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom