Return and Refund Policy – Nordem Studio

Last updated: 15 July 2026

1. Seller Information

The website www.nordemestudio.com is operated by ABSC 2026 LTD, a company trading under the name Nordem Studio.

Legal company name: ABSC 2026 LTD
Trading name: Nordem Studio
Place of registration: England and Wales
Company type: Private Limited Company

Registered office:

ABSC 2026 LTD
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom

Website: www.nordemestudio.com
Customer support email: contact@nordemstudio.com

The registered office indicated above is not necessarily an authorised returns address. Products must not be returned to this address without first receiving written confirmation from our customer service team.

In this Return and Refund Policy, the terms “Nordem Studio”, “we”, “us” and “our” refer to ABSC 2026 LTD.

2. Scope of This Policy

This Return and Refund Policy applies to products purchased directly through:

www.nordemestudio.com

This Policy applies primarily to orders placed by consumers residing in the United States, the United Kingdom, Canada, Australia and New Zealand, as well as any other country to which we expressly offer delivery.

This Policy must be read together with our:

• Terms and Conditions of Sale;

• Shipping Policy;

• Privacy Policy;

• Cookie Policy;

• any specific conditions displayed on the relevant product page.

Nothing in this Policy excludes, limits or restricts any mandatory consumer rights or remedies available under the laws of the country, state, province or territory in which the customer resides.

3. 14-Day Return Period

Except where an exclusion described in this Policy or provided by applicable law applies, customers have 14 calendar days from the date they receive their order to notify us that they wish to return a product.

The customer does not need to provide a reason for the return.

For an order delivered in several parcels or on different dates, the 14-day period begins on the date the customer receives the final product or parcel included in the order.

The return request must be sent before the end of the applicable 14-day period.

After notifying us of the return, the customer must dispatch the product to the authorised return address within the following 14 calendar days.

The return period is considered respected when the customer sends the return request within 14 calendar days of receiving the order.

4. How to Request a Return

To request a return, the customer must contact our customer service team at:

contact@nordemstudio.com

The return request should include:

• the customer’s full name;

• the order number;

• the email address used to place the order;

• the product or products to be returned;

• the quantity being returned;

• the reason for the return, where the customer wishes to provide one;

• photographs or videos, where the product is damaged, faulty or incorrect.

After reviewing the request, our customer service team will provide:

• confirmation of whether the return request has been accepted;

• the authorised return address;

• any required return reference or instructions;

• information about the applicable return shipping costs.

A product must not be returned before receiving written return instructions from Nordem Studio.

Submitting a return request does not automatically mean that the return has been approved. The product must comply with the conditions established in this Policy.

5. Authorised Return Address

The authorised return address may vary depending on:

• the product;

• the delivery country;

• the fulfilment centre;

• the reason for the return;

• the availability of local return facilities.

The authorised return address may be different from the address from which the order was originally dispatched.

Products must not be returned to our registered office unless our customer service team has expressly confirmed in writing that it is the correct return address.

Nordem Studio is not responsible for products returned:

• without prior authorisation;

• to an incorrect or unauthorised address;

• to the registered office without written confirmation;

• without sufficient identification of the order;

• using a shipping method that does not comply with the return instructions.

This does not limit any responsibility that cannot legally be excluded.

6. Conditions for Change-of-Mind Returns

To qualify for a return because the customer has changed their mind, the product must be returned:

• complete;

• in substantially the same condition in which it was received;

• without damage caused by the customer;

• without unauthorised modifications;

• with all components and accessories;

• with all manuals and documentation;

• with any remote controls, screws, brackets, cables, tools and other included items;

• properly packaged and protected for transportation;

• in the original packaging, where reasonably possible.

For electrical products, ceiling fans, lighting products and similar items, the product must not have been:

• permanently installed;

• electrically connected or wired;

• modified;

• drilled;

• painted;

• cut;

• damaged during assembly;

• used for a prolonged period;

• exposed to conditions incompatible with its specifications.

The customer may reasonably inspect the product to determine its nature, characteristics and operation.

Where permitted by law, Nordem Studio may reduce the refund to reflect any loss in value caused by handling, installation, assembly or use beyond what was reasonably necessary to inspect the product.

For returns made solely under our voluntary change-of-mind policy, we may refuse the return if the product does not comply with the conditions described in this section.

Any mandatory consumer rights remain unaffected.

7. Original Packaging

We strongly recommend retaining the original packaging until the customer has inspected the product and decided to keep it.

The original packaging is particularly important for large, fragile, electrical or installation products because it helps protect the product during return transportation.

The absence of the original packaging does not automatically remove any mandatory right of cancellation or any right relating to a faulty or non-conforming product.

However, the customer is responsible for packaging the product appropriately for return transportation.

Where permitted by law, any reduction in value or damage caused by inadequate return packaging may be deducted from the refund.

8. Return Shipping Costs

For a return caused solely by a change of mind, the direct cost of returning the product is the responsibility of the customer, unless:

• we have expressly offered free returns;

• the product is faulty;

• the product arrived damaged;

• the customer received the wrong product;

• the product materially differs from its description;

• the product does not correspond to what was ordered;

• applicable law requires Nordem Studio to cover the return cost.

Return shipping costs may vary depending on the size, weight, destination and nature of the product.

The customer must follow the return shipping instructions provided by our customer service team.

We recommend using a tracked and appropriately insured shipping service.

The customer must retain:

• the return shipping receipt;

• the tracking number;

• proof of the return address;

• any other evidence of dispatch.

For a change-of-mind return, the customer remains responsible for the product until it is delivered to the authorised return location.

Nordem Studio is not responsible for a returned parcel that is lost or damaged because the customer used inadequate packaging or an unsuitable shipping service, except where responsibility cannot legally be excluded.

9. Damaged Products

If a product arrives damaged, the customer should contact us as soon as reasonably possible at:

contact@nordemstudio.com

Where possible, we recommend contacting us within 48 hours of delivery so that we can investigate the damage with the carrier or fulfilment provider.

The customer should provide:

• the order number;

• a description of the damage;

• clear photographs or videos of the damaged product;

• photographs of the external and internal packaging;

• a photograph of the shipping label;

• photographs of any damaged components;

• the serial or batch number, where applicable.

The customer should keep the product and all packaging until we have completed our initial assessment.

The request for photographs, videos or other evidence is intended to help us assess and resolve the issue and does not remove or limit any mandatory consumer rights.

Depending on the circumstances and applicable law, we may offer:

• replacement parts;

• technical assistance;

• repair;

• replacement;

• a partial refund;

• a full refund.

Failure to report visible damage within 48 hours does not automatically remove the customer’s legal rights in relation to a defective, damaged or non-conforming product.

10. Faulty or Defective Products

If a product is faulty, unsafe or does not operate as described, the customer must stop using it where continued use could create a safety risk and contact us at:

contact@nordemstudio.com

The customer should provide:

• the order number;

• a detailed description of the fault;

• photographs or videos showing the problem;

• the product serial or batch number, where applicable;

• information about the installation;

• details of any error messages or unusual behaviour;

• confirmation of the voltage and electrical connection used, where relevant.

For installed electrical products, we may request reasonable evidence that the product was installed in accordance with:

• the supplied instructions;

• the product specifications;

• applicable electrical regulations;

• any requirement to use a licensed electrician or qualified professional.

The request for this information does not limit the customer’s mandatory consumer rights.

Depending on the nature and seriousness of the problem and the applicable law, the available solution may include:

• troubleshooting or technical assistance;

• replacement components;

• repair;

• replacement;

• price reduction;

• partial refund;

• full refund.

A customer is not required to accept a remedy that would unlawfully restrict their mandatory consumer rights.

11. Incorrect Products or Missing Components

If the customer receives:

• a product different from the one ordered;

• an incorrect size, colour or variant;

• an incorrect quantity;

• a product with missing components;

• an incomplete order;

the customer must contact us at:

contact@nordemstudio.com

The customer should provide:

• the order number;

• photographs of the product received;

• photographs of the shipping label;

• photographs of the product label or packaging;

• a description of the missing or incorrect items.

Before reporting an incomplete order, the customer should check the tracking information because an order may be shipped in several parcels and delivered at different times.

Where we confirm that an item is missing or incorrect, we may arrange, as appropriate:

• shipment of the missing component;

• shipment of the correct product;

• replacement;

• collection or return of the incorrect product;

• a partial refund;

• a full refund.

Nordem Studio will cover reasonable return shipping costs for products incorrectly supplied by us where required by law.

12. Exchanges

We do not generally process direct exchanges for change-of-mind returns.

If the customer wishes to receive a different:

• model;

• size;

• colour;

• finish;

• variant;

• product;

the customer should return the original product in accordance with this Policy and place a new order.

A new order is subject to:

• product availability;

• the price displayed at the time of the new purchase;

• applicable taxes;

• applicable shipping costs;

• current promotions.

Where a product is faulty, damaged or incorrectly supplied, we may offer a direct replacement instead of requiring the customer to place a new order.

13. Bundles, Multipacks and Promotional Gifts

Where products were purchased as part of:

• a bundle;

• a multipack;

• a quantity discount;

• a buy-one-get-one promotion;

• a promotional package;

• an order including a free gift;

all products forming part of the promotion may need to be returned in order to receive a full refund.

If the customer keeps part of the bundle or promotional order, the refund may be recalculated based on:

• the products retained;

• the standard price of the products retained;

• the promotion conditions;

• the discount that would have applied to the remaining order.

Any free promotional gift connected to a returned product must also be returned, unused and complete.

If the promotional gift is not returned, where permitted by law, its retail value may be deducted from the refund.

This section does not limit the customer’s remedies where an individual product is faulty, damaged, incorrect or non-conforming.

14. Non-Returnable Products

To the extent permitted by applicable law, the 14-day change-of-mind return policy may not apply to:

• products made to order;

• made-to-measure products;

• clearly personalised products;

• products manufactured or modified according to the customer’s specifications;

• products that have been permanently modified after delivery;

• products that have become inseparably mixed with other goods;

• digital gift cards or other digital products once supplied, where legally permitted;

• products expressly identified as non-returnable before purchase;

• other products excluded from cancellation or change-of-mind returns by applicable law.

A product is not automatically excluded from return solely because its packaging has been opened.

This section does not remove any mandatory right relating to a product that is faulty, damaged, unsafe, incorrectly supplied or not as described.

15. Inspection of Returned Products

All returned products may be inspected after they arrive at the authorised return facility.

The inspection may verify:

• the identity of the product;

• the condition of the product;

• whether all components and accessories are included;

• whether the serial number corresponds to the order;

• whether the product has been installed, modified or damaged;

• whether the return complies with the conditions of this Policy.

We will contact the customer if the returned product:

• is incomplete;

• is materially damaged;

• is different from the product originally supplied;

• has been used beyond reasonable inspection;

• has been modified;

• does not comply with the approved return request.

Where legally permitted, the refund may be reduced to reflect the actual loss in value.

For voluntary change-of-mind returns, a refund may be refused where the returned item does not comply with the return conditions and cannot reasonably be resold.

Any mandatory rights available under applicable consumer law remain unaffected.

16. Refund Amount

For an accepted return, the refund may include:

• the price paid for the returned product;

• applicable taxes paid to Nordem Studio;

• the cost of the least expensive standard delivery method offered by us, where required by applicable law.

Unless required by law, the following amounts are not normally refundable for a change-of-mind return:

• return shipping costs;

• premium shipping costs;

• express delivery supplements;

• gift-wrapping charges;

• installation costs;

• services already performed;

• customs duties or import charges paid directly to third parties;

• charges resulting from an incorrect or incomplete address provided by the customer.

If the customer selected a premium or express delivery method, we are not required to refund the difference between that method and our least expensive standard delivery method, except where required by law.

Any deduction from a refund will be made only where permitted by applicable law.

17. Refund Processing

Refunds are issued to the original payment method used for the purchase, unless another method is expressly agreed or required by law.

Where applicable, we may withhold the refund until:

• we have received the returned product; or

• the customer has provided valid evidence that the product has been dispatched to the authorised return address.

Once the return has been received, inspected and approved, we will process the refund as soon as reasonably possible and within any period required by applicable law.

After the refund has been issued, it may take approximately 5 to 10 business days to appear in the customer’s account, depending on:

• the bank;

• the card issuer;

• the payment provider;

• the payment method;

• the customer’s country.

These processing times are controlled by the relevant financial institution and not by Nordem Studio.

If the original payment method is no longer available, the customer must contact us so that a legally permitted alternative can be considered.

18. Cancelled Orders

To request cancellation of an order before dispatch, the customer must contact us as soon as possible at:

contact@nordemstudio.com

We cannot guarantee cancellation if the order has already been:

• processed;

• allocated to a fulfilment centre;

• prepared for dispatch;

• handed to the carrier;

• shipped.

If cancellation is possible, the amount paid will be refunded to the original payment method.

If the order has already been shipped, the customer must follow the return procedure described in this Policy.

Refusing delivery does not automatically constitute a valid return request. Customers should contact us before refusing a delivery whenever reasonably possible.

19. Refused, Unclaimed or Undeliverable Orders

If an order is returned because:

• the customer refused delivery;

• the delivery address was incorrect or incomplete;

• the parcel was not collected;

• the carrier could not access the delivery location;

• the customer did not provide information required for customs clearance;

• properly disclosed import charges were not paid;

we will contact the customer after the parcel is returned to the appropriate facility.

Where permitted by law, any refund may be reduced by reasonable costs incurred as a result of:

• the original shipment;

• return transportation;

• storage;

• customs processing;

• carrier charges;

• reshipment.

No deduction will be made where the failed delivery was caused by Nordem Studio, the carrier acting under our responsibility or another circumstance for which the customer is not responsible.

20. Customs Duties and Taxes

Where customs duties, import taxes or similar charges were paid directly by the customer to:

• a customs authority;

• a tax authority;

• a customs broker;

• a delivery carrier;

• another third party;

Nordem Studio may be unable to refund those amounts because they were not collected by us.

The customer may need to request reimbursement directly from the relevant authority or provider.

Taxes collected directly by Nordem Studio will be refunded where required by applicable tax and consumer legislation.

21. Chargebacks and Payment Disputes

We encourage customers to contact us before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

Contact us at:

contact@nordemstudio.com

Initiating a chargeback does not automatically cancel the order or replace the return procedure.

Where a refund has already been issued, the customer must not attempt to obtain a duplicate refund through a chargeback.

Nothing in this section restricts the customer’s legal right to contact their bank, card issuer, payment provider, consumer authority, court or tribunal.

22. Mandatory Consumer Rights

This Policy provides a contractual 14-day change-of-mind return period for eligible orders.

It does not replace, reduce or limit any mandatory consumer rights available under applicable law.

Depending on the customer’s location, mandatory rights may apply where a product is:

• faulty;

• unsafe;

• damaged;

• not of satisfactory or acceptable quality;

• not fit for its intended or disclosed purpose;

• not as described;

• incorrectly supplied;

• improperly installed under Nordem Studio’s responsibility;

• otherwise non-compliant with mandatory consumer guarantees.

For consumers residing in the United Kingdom, the United States, Canada, Australia and New Zealand, all non-excludable rights and remedies provided by the applicable national, federal, state, provincial, territorial or local legislation remain in force.

A commercial warranty or voluntary return policy cannot replace or reduce a mandatory legal guarantee.

23. Abuse of the Return Policy

We reserve the right to investigate and, where legally permitted, reject or restrict return requests involving reasonable evidence of:

• return fraud;

• substitution of products;

• return of counterfeit products;

• manipulation of serial numbers;

• intentional damage;

• repeated misuse of the return process;

• false claims that a product was not received;

• abuse of promotional offers;

• return of a product different from the one supplied.

Any restriction will be applied reasonably and will not limit mandatory consumer rights relating to genuinely faulty, damaged, unsafe, incorrect or non-conforming products.

24. Changes to This Policy

We may update this Return and Refund Policy to reflect:

• changes in applicable legislation;

• changes to our products;

• changes to our fulfilment or return procedures;

• new delivery destinations;

• operational changes;

• fraud-prevention requirements;

• customer service improvements.

The Policy applicable to an order is the version published and accepted at the time the order was placed.

Later changes will not retroactively reduce the rights applicable to an existing order, unless required by law or expressly accepted by the customer.

25. Contact Information

For questions about cancellations, returns, damaged products, faulty products or refunds, contact us at:

Email: contact@nordemstudio.com

Website: www.nordemestudio.com

Registered office:

ABSC 2026 LTD
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom

Registered in England and Wales

The registered office is not necessarily an authorised returns address. Do not send products to this address without prior written confirmation from our customer service team.